System Administrator

About the Australian Academy of Science

The Australian Academy of Science was founded by Royal Charter in 1954 and has an elected Fellowship of 540 leading Australian scientists. The Academy is a non-profit organisation that provides independent, authoritative and influential scientific advice, promotes international scientific engagement, builds public awareness and understanding, and champions, celebrates and supports excellence in Australian science. This position is part of a Secretariat of around 70 staff who work as a team to support the activities of the Academy.

Employee benefits

• Free parking in the city
• Work in a beautiful heritage site and surrounds
• Up to 17% superannuation
• Annual leave loading for all staff
• Options to salary sacrifice
• Flexible working hours
• Paid Christmas closedown
• Generous employee assistance program

About the role

The primary responsibility of the System Administrator is to provide support, maintain and enhance the Academy’s IT infrastructure and deliver on ad-hoc requests through a helpdesk system.  

Duties and responsibilities

Reporting to the Chief Information Officer:

• Deploy and Support workstations, phones, servers, printers, scanners, routers, switches, firewalls and security systems. 
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance. 
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, workstations, and other Academy devices. 
• Research, recommend, schedule, and perform software and hardware improvements, upgrades, patches and reconfigurations 
• Maintain and update documentation as required, including, but not limited to server inventories, software licensing and other technical documentation 
• Record, track and document the Incidents, Problems and Service Requests in the Service Desk tool, including all successful and unsuccessful decisions made, and actions taken, through to final resolution or reassigned. 

About you

The ideal candidate will have an aptitude for continual learning and be both prepared and motivated to work in a fast paced, technically diverse, and challenging environment.

Selection Criteria

Essential:

• Experience with designing, implementing, and maintaining the following: Microsoft Office 365 cloud-based services, Microsoft Windows Server 2012, 2016 and Active Directory, Microsoft Exchange, SQL and SharePoint Virtualization technologies such as Hyper-V
• Experience with deploying and configuring patch panels, switches, firewalls, servers, and network based storage devices
• 5+ years’ experience working in a desktop support environment delivering technical support for Windows and Macintosh system users. 
• Demonstrated ability to deliver exceptional levels of customer service, and the ability to be accountable for delivering the optimal outcome while developing positive working relationships with staff at all levels. 
• Excellent oral and written communication skills with a strong understanding of English and attention to detail, and the ability to apply this in the writing of client facing and technical documentation 

Desirable:

• Experience with Salesforce, Fortigate, Okta, Webex, and VoIP environments.

Contact details

Further information on the position is available from:

Name: Chris Warren, Chief Information Officer

Email: chris.warren@science.org.au

To be eligible to apply for this role you must be legally permitted to work in Australia.

The Australian Academy of Science values social and cultural diversity and is committed to the principles of equal employment opportunity and the provision of a safe and healthy work environment.  The Academy supports and promotes flexible work practices.